Returns & Refunds

Because each Glow Garage Art™ piece is custom made and personalized specifically for each client, we do not accept returns, exchanges, or cancellations once production has begun.

This policy applies to:

• custom portraits
• personalized artwork
• framed artwork
• made-to-order prints
• commissioned pieces
• personalized stationery
• wedding stationery
• custom printed products
• personalized invitations
• custom cards and paper goods
• any personalized or made-to-order items

Please carefully review all personalization details, submitted photographs, shipping information, and digital proofs before approving your order.

Sizing

All sizes listed refer to the finished product. Please note that final dimensions may vary slightly, by approximately 2 cm (about 1 inch), depending on the frame and finishing. These minor variations are a natural result of the handmade framing process and are not considered defects.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery and contact us within 72 hours (3 days) if your item arrives damaged, defective, or incorrect.

To help us resolve the issue quickly, please include:

• photographs of the artwork
• several photographs of the packaging from different angles, including any visible damage and our shipping label
• your order number

If the issue is confirmed, we will provide a replacement, reprint, or other appropriate resolution.

If your order arrives damaged, defective, or incorrect, and a corrected replacement cannot be produced and delivered in time for your event date, we will issue a full refund instead.

Personalized & Custom Products

All artwork sold through Glow Garage Art™ is created individually for each client. Due to the personalized nature of our products, custom and personalized orders are non-returnable and non-refundable.

Order Cancellations

Orders may be canceled within 15 minutes of purchase for a full refund. After this window, artwork preparation and production begin, and cancellations are no longer possible due to the custom nature of the order.

Shipping Issues

Glow Garage Art™ is not responsible for shipping delays caused by carriers, customs processing, weather conditions, or incorrect shipping information provided during checkout.

European Union Orders

For customers located in the European Union, the 14-day cooling-off period does not apply to personalized or custom-made goods created specifically for the consumer, in accordance with Article 16(c) of Directive 2011/83/EU.

Personalized Stationery & Wedding Invitations

Applies to personalized and wedding stationery, personalized invitations, custom cards and paper goods, and custom printed products. All other terms in this policy apply as stated above.

Proofs & Approval. Before printing, we send a digital proof for your review, and we revise it as many times as needed until every detail is right. Your first proof follows shortly after your order is placed, and each round of corrections typically takes 2 to 3 business days, as every proof is prepared individually for you. Please check all spelling, names, dates, times, addresses, and wording carefully. Your order is printed exactly as approved, so we cannot accept responsibility for errors present in an approved proof, including typos, misspellings, or an incorrect size chosen at checkout. If a proof is not approved within a reasonable time, dispatch is delayed accordingly. If a proof is never approved, we print the most recent version that was sent to you.

Sizing. All sizes listed refer to the finished product and are stated on each product page. Sizes may vary slightly, by approximately ± 3 mm (± 0.12 in). These minor variations are natural and are not considered defects.

Colors & Finish. Every item is a printed piece, not a photograph. Foil, vellum, and designer papers catch the light and appear differently in person than on a backlit screen, so slight variation in color, tone, and finish is natural and to be expected. These variations are part of the handmade character of your order and are not considered defects.

Changes to an Order. Once an order has been placed and accepted, we cannot make changes to it, including changes to envelope color or foil color. Please review your selections carefully before checkout.

Contact

For any questions regarding your order, please contact us at:
info@glowgarageart.com