Shipping policy

Shipping Policy

Last updated: May 8, 2026

At Glow Garage Art™, every order is individually created, carefully prepared, and securely packaged before shipment. Because many of our products are personalized and made to order, production and delivery times may vary depending on the product type and order complexity.

Processing Time

All artwork, portraits, stationery, invitations, and custom printed products are made to order.

Production time typically ranges from 3–10 business days depending on the product, personalization requirements, framing options, proof approval process, and current production volume.

During holidays, peak wedding seasons, or high-demand periods, production times may be longer.

Proof Approvals & Response Time

Certain personalized products may require digital proof approval before production.

If we request confirmation, corrections, approval, guest lists, photographs, or additional information and do not receive a response from the customer, production and shipping timelines will automatically be extended until approval or required information is received.

Glow Garage Art™ will make reasonable attempts to contact the customer using the contact information provided with the order.

If no response is received within 10 calendar days after the final proof or correction request has been sent, the order may be processed and shipped using the latest approved, confirmed, or provided version in order to avoid indefinite production delays.

Customers are responsible for monitoring their email and responding to proof approvals and correction requests in a timely manner.

Shipping Carriers

We primarily ship using trusted international carriers including:

FedEx
UPS
DHL

Shipping carrier selection may vary depending on destination, package size, product type, and delivery availability.

Worldwide Shipping

Glow Garage Art™ offers worldwide shipping for most products and destinations.

Shipping availability may vary depending on local carrier restrictions, customs regulations, or regional limitations.

Tracking Information

Tracking information is provided for all eligible shipments once the order has been dispatched.

Customers will receive shipping confirmation and tracking details by email.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.

Glow Garage Art™ is not responsible for customs delays or additional import charges imposed after shipment.

Delivery Estimates

Orders are fulfilled and dispatched from our studios in the United States and Europe.

Estimated Delivery Times

🇺🇸🇨🇦 United States & Canada — 3–7 business days
🇬🇧 United Kingdom — 3–5 business days
🇪🇺 Europe — 3–5 business days
Rest of World — 5–10 business days

All orders are shipped via DHL Express or FedEx with full tracking.

Shipping time estimates are provided for informational purposes only and are not guaranteed.

Delivery times may vary depending on:

customs processing
carrier delays
weather conditions
local delivery services
seasonal shipping volume
international transit conditions

Glow Garage Art™ is not responsible for delays caused by shipping carriers or circumstances outside our control.

Damaged Packages

Please inspect your order immediately upon delivery.

If your package arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:

photographs of the damaged packaging
photographs of the product
your order number

Once the issue is reviewed and confirmed, we will provide an appropriate resolution or replacement when applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Glow Garage Art™ is not responsible for delays, lost shipments, returned packages, or additional shipping costs caused by incorrect or incomplete shipping addresses submitted by the customer.

If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

Lost Packages

If your shipment appears lost in transit, please contact us and we will assist you in opening a carrier investigation where applicable.

Please note that carrier investigations may require additional processing time.

Personalized & Made-to-Order Products

Because our products are personalized and individually created for each customer, production begins shortly after order confirmation and/or proof approval.

For this reason, cancellations, address changes, or shipping modifications may not always be possible once production has started.

Packaging & Protection

All Glow Garage Art™ products are carefully packaged using protective materials designed to help ensure safe international delivery.

Packaging methods may vary depending on product type, framing options, artwork size, and shipping destination.

Contact

For shipping questions or delivery assistance, please contact:

Glow Garage Art LLC
info@glowgarageart.com
1621 Central Ave, Suite 59856
Cheyenne, WY 82001
United States